| Job Description: |
Estes Express Lines is currently seeking a Key Account Representative for our corporate office
Job Summary:
- Provide tactical support & customer service along with critical support to an assigned group of National Accounts
- Proactively review data, trace & track shipments for customer base
- Interact with Terminals, Operations, Sales, Information Technology, Systems, Terminal Quality and Pricing to resolve customer’s concerns
- Arrange customer pick-ups with terminals
- Update customer websites with shipment details
- Single point of contact for accounts that require a person to call on an “As Needed” basis
- Update SOP’s as needed
- Investigate service issues, review data and input data into TMS
- Regular attendance is required
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks
Qualifications:
- Must possess excellent oral and written communication skills, organizational skills, data entry skills and the ability to handle multiple tasks in an extremely busy environment
- Ability to type 40 wpm
- Experience with CRT, PC, and AS/400 helpful
- Proficient in MS Word and Excel
- Knowledge of transportation industry preferred; customer service or sales background helpful
- Must be detail oriented, professional and proactive while dealing with customers
- Ability to maneuver around the internet and websites preferred
- Must be self directed with the ability to prioritize workload with a high level of attention to detail while working as a part of a team
- Shift flexibility to support seasonal accounts is preferred
- Must be able to and comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Ability to work independently or in a team setting, in a fast paced environment
- Must be mentally and emotionally capable of handling a high stress environment
- Must be capable of lifting a minimum of 25 lbs
- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
- Responds well to questions. Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen and will be subject to a criminal history background check
- Must be eligible to work in the United States
Comprehensive Benefits
- 401(k) Plan with Company Match
- Accidental Death and Dismemberment
- College Scholarship Program Awards
- Credit Union *
- Dental Insurance
- Dependent Care Flexible Spending Account
- Dependent Life Insurance
- Direct Deposit *
- Flexible Spending Accounts
- Health Care Flexible Spending Account
- Health Insurance
- Job Referral Bonus Program (Eligible Employees Only)
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Time Off Policies
- Prescription Plans
- Safety Awards Program (Specific Employees Only)
- Safe Driving Bonus Program (Drivers Only)
- Service Awards
- Short-Term and Long-Term Disability Programs
- Vision Insurance
- Workers Compensation
- Jury Duty Leave
Estes reserves the right to change, adjust, amend or terminate its benefits at any time.
* Indicates part-time employee eligibility.
At Estes - We understand that the dedication and quality of our employees are what sets us apart from other transportation providers. That’s why we strive to create a pleasant and safe work environment that gives our employees the support they need to be successful today and tomorrow.
Open-Door-Atmosphere- The needs and concerns of our employees are a top priority. With our open-door management style, committed professionals in our Fleet Services, Human Resources, Operations, and Safety departments are always accessible and ready to assist you.
Positions are considered open until filled or until we have received an adequate number of applicants. Qualified applicants will be required to complete an on-site application as part of our standard application process.
Estes is committed to equal opportunity for all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, sex (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. If you would like an accommodation or any assistance in order to apply for a job, please call 1-877-975-4378 for assistance, or fax your requested accommodation to 804-355-3748. Nothing contained herein is to be construed as an offer of employment or a binding contract of employment for a specific period of time. Employment can be terminated by either the employee or the employer at any time, for any reason, with or without notice.
Affirmative Action / Equal Opportunity Employer
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