| Job Description: |
Estes Express Lines is currently seeking an AR Relationships Manager for our corporate office
Job Summary:
- Lead two functional teams within the department
- Will be responsible for low and mid-level complexity customers that make up the vast majority of our customer base
- Report to the Director of AR – Relationship Management
- Play a major role in the development of processes, policies, training, culture and direction of the AR team
- Responsible for one or more supervisors and / or team leaders
- Leadership role of actively driving the development of a customer focused culture throughout the AR organization
- Utilize department metrics to evaluate team and individual performance
- Lead and coach team members in the management of customer relationships, focused on removing any barriers that impede the healthy flow of inbound revenue
- Work closely with our internal departments to assist in expediting the resolution of disputed bills and then securing customer commitment for the prompt payment of those bills
- Continuously work to refine processes within the receivables department, improving efficiency and productivity whenever possible
- Recruit, interview and hire talented, customer focused team members
- Regular attendance is required
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks
Qualifications:
- Bachelor’s Degree or equivalent combination of education and experience
- Experience in LTL, including a firm grasp of all business areas and technical elements that impact the AR process
- Three plus years in customer facing roles; 5+ years in management or supervisory roles
- Experience delivering training / information to peers, hourly associates and senior management
- Experience developing and implementing department goals and strategies based on broader organizational goals
- Experience coaching and delivering messages related to performance
- Excellent oral and written communications skills, include group presentations and training events
- Strong organizational and multitasking skill set, with an ability to balance completing priorities is a must
- MS Office experience (Word, PowerPoint, with advanced level in Excel preferred
- Understanding of AS400 applications that relate to the AR function preferred
- Unwavering commitment to a strong customer experience
- Ability to adapt well to a fast-paced environment with changing circumstances, direction and strategy
- Intellectual curiosity; must be willing to study and learn whatever is necessary for professional development in this role
- Must be able to and comply with all company policies, rules, procedures and Code of Conduct
- Must be capable of lifting a minimum of 25 lbs
- Responds well to questions. Ability to read and interpret written information and documents such as safety rules, operations and maintenance instructions and procedure manuals
- Must pass a pre-employment drug screen and will be subject to a criminal history background check
- Must be eligible to work in the United States
Comprehensive Benefits
- 401(k) Plan with Company Match
- Accidental Death and Dismemberment
- College Scholarship Program Awards
- Credit Union *
- Dental Insurance
- Dependent Care Flexible Spending Account
- Dependent Life Insurance
- Direct Deposit *
- Flexible Spending Accounts
- Health Care Flexible Spending Account
- Health Insurance
- Job Referral Bonus Program (Eligible Employees Only)
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Time Off Policies
- Prescription Plans
- Safety Awards Program (Specific Employees Only)
- Safe Driving Bonus Program (Drivers Only)
- Service Awards
- Short-Term and Long-Term Disability Programs
- Vision Insurance
- Workers Compensation
- Jury Duty Leave
Estes reserves the right to change, adjust, amend or terminate its benefits at any time.
* Indicates part-time employee eligibility.
At Estes - We understand that the dedication and quality of our employees are what sets us apart from other transportation providers. That’s why we strive to create a pleasant and safe work environment that gives our employees the support they need to be successful today and tomorrow.
Open-Door-Atmosphere- The needs and concerns of our employees are a top priority. With our open-door management style, committed professionals in our Fleet Services, Human Resources, Operations, and Safety departments are always accessible and ready to assist you.
Positions are considered open until filled or until we have received an adequate number of applicants. Qualified applicants will be required to complete an on-site application as part of our standard application process.
Estes is committed to equal opportunity for all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, sex (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. If you would like an accommodation or any assistance in order to apply for a job, please call 1-877-975-4378 for assistance, or fax your requested accommodation to 804-355-3748. Nothing contained herein is to be construed as an offer of employment or a binding contract of employment for a specific period of time. Employment can be terminated by either the employee or the employer at any time, for any reason, with or without notice.
Affirmative Action / Equal Opportunity Employer
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