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| Job Category: | Management |
| Job Title: | Roadside Assistance Coordinator |
| Company Country: | United States |
| State: | Pennsylvania - PA |
| City: | Reading |
| Zip: | 19607 |
| Job Description: |
Position Summary: A Penske Roadside Assistance Specialist provides emergency roadside assistance to customers 24/7, 365 days a year. This entails assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to customers based on the nature of each breakdown. The OTR Coordinator will answer customer inquiries regarding the maintenance and operations of over 200,000 consumer, commercial, and full-service leasing vehicles nationwide in our state-of-the-art call center. These positions will primarily be on the 2nd or 3rd shifts. Availability to work a Saturday or Sunday is required for consideration. Major Responsibilities: -Provide emergency roadside assistance to customers 24 hours a day, 365 days a year -Receive in-bound calls from Penske customersand diagnose mechanical issues -Act as a liaison between the servicing location and the customer -Demonstrate excellentphone and customer service skills to interact with internal and external customers -Resolve or escalate customer service issues -Perform various duties as assigned by the supervisor to support the efficient operation of the call center Qualifications: -2 years of prior customer service experience preferred -2 years prior call center or telemarketing experience preferred -Diesel mechanic or automotive experience preferred -High school diploma or equivalent required -Associates or Bachelors Degree preferred -Excellent written and oral communication skills and interpersonal skills -Ability to work in a fast-paced environment and remain accurate -Proficiency with computers including Microsoft Word, Excel, Outlook required -Availability to work either a Saturday or Sunday as part of your regular weekly schedule required -Willingness to work in a call center environment required -Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required -The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske Truck Leasing Co., L.P., headquartered in Reading, Pa., is a joint venture among Penske Corporation, Penske Automotive Group and General Electric. A leading global transportation services provider, Penske operates more than 200,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, transportation and warehousing management, and supply chain management solutions. Visit www.gopenske.com to learn more about the company and its products and services. Penske is an Equal Opportunity Employer Work Locations : PA |
| Employer: |
Penske |
| Post Date: | 01/19/2012 |
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