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Customer Service Representative - Part Time Job Details

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Job Title:  Customer Service Representative - Part Time
Company Country:  USA
State:  Colorado - CO
City:  Greenwood Village
Zip:  80111
Years of Experience Lower:  1 year
Job Type:  Part Time
Job Description:  Education Level:
High School/GED

Career Level :


Description:

The Customer Service Representative (CSR) receives and processes service and sales calls from residential customers and serves as the end-to-end point of contact for these customers. The CSR is responsible for closing new customer sales utilizing a consultative selling approach. They are responsible for maintaining current customers by utilizing creative problem solving and negotiation skills to resolve customer issues. Additionally, they handle service requests and changes and act as the customer's focal point to maintain strong customer relationships. The CSR is expected to collaborate with their team of Customer Service Representatives to meet overall call center objectives and enhance the customer service experience while working to exceed all customers' expectations.
Qualifications:
  • 18 years of age or older
  • High school diploma or G.E.D. is required
  • A minimum of 2 years working in a customer service or call center environment handling customer requests, account or orderchanges and issues with 4 to6 years preferred.
  • Training or experience in a consultative selling approach is preferred.
  • Proficiency in MS Office with strong Keyboarding Skills (35+ WPM)
  • Professional phone etiquette
  • Excellent verbal, written and analytical skills
  • Successfully pass pre-employment (post offer) drug screen and background check
  • Legally eligible to work in the United States
Apply today if you are interested in real opportunities for career growth while making a difference in the communities we serve.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Stock Purchase Plan, Company match on 401k plan, Tuition Reimbursement and more! Our employees also receive Paid Vacation, Holidays and Personal Days. Please note that benefits may vary by site.

EOE M/F/D/V
Employer:  Waste Management
05/02/2012
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