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| Job Title: | Customer Service Rep II |
| Company Country: | USA |
| State: | Georgia - GA |
| City: | Alpharetta |
| Zip: | 30009 |
| Years of Experience Lower: | 1 year |
| Job Type: | Full Time Regular |
| Job Description: |
Education Level: High School/GED Career Level : Description: TheInsideResidentialRepresentative position receives and processes incoming calls from customers by serving as the end to end point of contact for customers. This position collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. The role of theInside ResidentialRepresentative is to identify and resolve customer service issues such as missed pick ups and billing issues in a timely manner. Our Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle high inbound call volume, 80-120 calls per day on average, on a consistent basis. To successfully perform this role, ourinsideresidentialrepresentatives work quickly and efficiently in a fast paced environment in order to update customer records and navigate through a series of computer applications which provide our customers with the most current, accurate information. Often times our Customer Services Representatives have to utilize up to 4 different computer systems on one call. Our representatives have excellent written /oral communication skills and strong customer service orientation. They are also able to process contracts and other orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions. OurInside ResidentialRepresentatives are dependable individuals who have a good attendance history and report to work on time everyday. The ability to deal with frequent changes in the work environment is an important aspect of this role.
EOE M/F/D/V Qualifications: Educational Requirement- High school diploma or G.E.D is required |
| Employer: |
Waste Management |
| Post Date: | 01/26/2012 |
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