| Job Description: |
Estes Express Lines is currently seeking a Fleet Services Solutions Center Manager for our corporate office
Job Summary:
- Manage call center environment, ensuring call center is adequately staffed and personnel are properly trained
- Responsible for all hiring, employee counseling, training and terminations: assuring they are processed according to proper guidelines
- Manage company equipment
- Manage invoicing process, monitoring internal and external costs associated with company equipment
- Manage fleet billing of appropriate customers, internal and external
- Manage the equipment evaluation process and report accordingly
- Manage the accident process, including follow up and coordination with the Safety Department
- Conduct Fleet evaluations to ensure maintenance standards are met
- Assists in creating a positive team oriented environment through employee development and motivation
- Positively motivates, coaches and councils employees
- Manages supervisors and employees while maintaining performance standards and compliance with all Fleet Service Policies
- Interprets reports and spreadsheets concerning the company while developing processes to improve substandard areas
- Controls costs and expenses, manages Fleet budgets and accounts for P&L data
- Able to trouble-shoot mechanical and electrical systems while making decisions to correct problems in a time sensitive and safe manner on fleet vehicles
- Prepares safety documentation required by DOT Company and any other Federal State or Local authorities
- Regular attendance is required
- This is not an all-inclusive list of job requirements and /or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected and must be able to perform all such duties and tasks.
Qualifications:
- A minimum of 10 years management experience in the fleet maintenance industry, personnel management in a call center environment preferred
- Ability to work independently or in a team setting in a fast paced environment
- Must be able to interact well with others
- Must be mentally and emotionally capable of handling a high stress environment
- Must possess superior customer service and vendor relation skills
- Must possess strong communication and problem solving skills
- Must possess basic math, typing, computer skills to include proficiency in TMT software, AS400, MSWord & Excel
- Must be familiar with warranty and claim processes
- Must possess knowledge of work measurement
- Must be an effective communicator with a proven track record displaying the ability to motivate and build a strong team
- Must be familiar with tractor parts (international part number scheme), trailer parts, forklift and Moffett parts with the ability to interpret technical manuals and work orders
- Must have experience on IHC trucks, Cummins engines, trailers, Hyster and Moffett forklifts
- Must possess a mechanical ability and an interest in all types of machinery, tractors, forklifts, Moffetts and engines
- Must be familiar with ATA parts system codes
- Knowledge of DOT rules and regulations
- Must possess a Hands –on- Attitude and a strong work ethic
- Must have flexibility in work schedule, available for all shifts, weekends and holidays
- Must be results oriented and deadline driven
- Must be able to lift a minimum of 25 lbs
- Must have valid driver’s license with a clean record
- High School Diploma or General Educational Degree (GED) or equivalent combination of education and experience
- Must be able to and comply with all company policies, rules, procedures and the Code of Conduct
- Responds well to questions. Ability to read, interpret written information and documents such as safety rules, operation/procedures manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass pre-employment drug screen and will be subject to a criminal history background check
- Travel required
- Must be eligible to work in the United States
Comprehensive Benefits
- 401(k) Plan with Company Match
- Accidental Death and Dismemberment
- College Scholarship Program Awards
- Credit Union *
- Dental Insurance
- Dependent Care Flexible Spending Account
- Dependent Life Insurance
- Direct Deposit *
- Flexible Spending Accounts
- Health Care Flexible Spending Account
- Health Insurance
- Job Referral Bonus Program (Eligible Employees Only)
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Time Off Policies
- Prescription Plans
- Safety Awards Program (Specific Employees Only)
- Safe Driving Bonus Program (Drivers Only)
- Service Awards
- Short-Term and Long-Term Disability Programs
- Vision Insurance
- Workers Compensation
- Jury Duty Leave
Estes reserves the right to change, adjust, amend or terminate its benefits at any time.
* Indicates part-time employee eligibility.
At Estes - We understand that the dedication and quality of our employees are what sets us apart from other transportation providers. That’s why we strive to create a pleasant and safe work environment that gives our employees the support they need to be successful today and tomorrow.
Open-Door-Atmosphere- The needs and concerns of our employees are a top priority. With our open-door management style, committed professionals in our Fleet Services, Human Resources, Operations, and Safety departments are always accessible and ready to assist you.
Positions are considered open until filled or until we have received an adequate number of applicants. Qualified applicants will be required to complete an on-site application as part of our standard application process.
Estes is committed to equal opportunity for all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, sex (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. If you would like an accommodation or any assistance in order to apply for a job, please call 1-877-975-4378 for assistance, or fax your requested accommodation to 804-355-3748. Nothing contained herein is to be construed as an offer of employment or a binding contract of employment for a specific period of time. Employment can be terminated by either the employee or the employer at any time, for any reason, with or without notice.
Affirmative Action / Equal Opportunity Employer
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