Customer Service Administrator Job Details
Reading
Job Title: | Customer Service Administrator |
Company Country: | USA |
Ref Number: | 2405566 |
Employer: | Penske Logistics |
State / Province: | Pennsylvania - PA |
City: | Reading |
Position Summary: A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL facility locations. This position has regular customer contact. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Data File. Major Responsibilities: • Utilize multiple systems while interacting with customers over the phone • Preventive Maintenance (PM) Scheduling - Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis; and how to best level load the PM work schedule for the service locations. • Customer contact setup - Customer Data File requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc. • Ongoing maintenance of customer contacts - Contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information. • Other projects and tasks as assigned by manager Qualifications: • 3 years of customer service experience is required • Strong phone communication is required • Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues. • College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion). • Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries. • Must have excellent organizational skills. • Ability to work flexible hours if required depending on locations serviced. • Regular, predictable, full attendance is an essential function of the job. • Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements:
Penske is an Equal Opportunity Employer. Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: 2405566 | |
Post Date: | 05/01/2024 |
ref: (2405566) 15 days ago
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