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Customer Service/ Inside Sales Representative Job Details

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Job Title:  Customer Service/ Inside Sales Representative
Ref Number:  2018-2057
State / Province:  Tennessee - TN
City:  Nashville
Zip:  37210
Job Type:  Full Time Regular
Job Description: 
Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

JOB DESCRIPTION SUMMARY

The Customer Service Representative is responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction/industrial equipment and store items. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders and create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful and professional attitude at all times. Position may be responsible for additional tasks in the profit center, and may train and lead others.

DUTIES & RESPONSIBILITIES
• Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
• Negotiates price and volume of original orders by maximizing rate and volume
• Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system (including cash rentals); organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport)
• Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
• Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
• Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
• Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
• Records details of calls in phone log and maintains lost rent logs
• Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
• May deliver and pick up equipment
• Follows Standard Operating Procedures
• Ensures all activity and customer transactions are performed within Sunbelt safety policies
• Trains other employees as needed; may serve in a lead capacity to other CSRs
• May be responsible for other tasks, including stocking and maintaining store showroom merchandise, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
• Attends and participates in all Profit Center Meetings
• Performs other duties as assigned by the manager

QUALIFICATIONS
• Valid Driver's license
• Successful completion of the Department of Transportation Qualification process preferred
• Equipment rental industry experience preferred
• Comprehensive knowledge of construction equipment and pricing policy
• Strong telephone skills
• Customer service aptitude
• Effective written and oral communication skills
• Solid computer skills
• Ability to sit or stand for long periods of time
• Must be physically able to work in a jobsite environment for extensive periods to include lifting up to 50lbs, bending, squatting, crouching, and reaching
• Must be physically able to work in extreme conditions including heavy rain, wind or excessive temperatures
• Some Night / Weekend work required

Gear up for an exciting career!
Employer:  Sunbelt Rentals, Inc.
04/16/2018
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