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Power Generation Field Service Technician, Level III Job Details

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Job Category:  Mechanic
Job Title:  Power Generation Field Service Technician, Level III
Ref Number:  18000199
State / Province:  North Carolina - NC
City:  Greensboro
Job Description: 
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career.

This is an exciting opportunity in Greensboro, NC for a Field Service Power Generation Technician. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

An Extraordinary Cummins Technician...
  • Embraces new technology for diagnostics and data gathering.
  • Focuses on a high level of customer service and communications.
  • Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
  • Mentors and coaches junior technicians.
  • Readily adapts to a changing work environment and work assignments.

Responsibilities
  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
  • Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
  • Escalates unresolved issues to product specialists / Supervisor
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
  • Completes training in line with skill and business requirements
  • Maintains service vehicle and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Employer:  Cummins, Inc.
03/29/2018
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