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Engine Field Service Technician, Level II Job Details

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Job Category:  Mechanic
Job Title:  Engine Field Service Technician, Level II
Company Country:  United States
State:  Colorado - CO
City:  Broomfield
Job Description: 
Engine Field Service Technician Level II

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of â€" then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.
This Engine Field Service Technician Level II role is both customer- and mentor-focused with opportunities to move into management or training with travel to other Service facilities.

An Extraordinary Cummins Technician…
• Embraces new technology for diagnostics and data gathering.
• Focuses on a high level of customer service and communications.
• Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
• Mentors and coaches junior technicians.
• Readily adapts to a changing work environment and work assignments.

Skills and Experience Required:
The Engine Field Service Technician â€" Level II has safety, customer satisfaction, and business responsibilities within branch operations. The person in this role is responsible for diagnosing and completes less complex repairs to engines at the customer’s site.

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.
• Maintain adequate personal tooling to perform assigned tasks.

• Respond to all customer requests courteously and professionally, in a timely and responsive manner.
• Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
• Advise the Service Supervisor of parts needed for necessary repairs.

• Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
• Accurately record time, expenses, and mileage.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.

• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as required.
Employer:  Cummins, Inc.
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