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Operations Specialist Hauling Site Job Details

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Job Category:  Operations
Job Title:  Operations Specialist hauling site
Company Country:  United States
State:  Pennsylvania - PA
City:  Kutztown
Job Description: 
Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Waste Management has an exciting opportunity for an Operations Specialist to provide administrative support the hauling site located in Kutztown, PA.

I. Job Summary

Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Assists in troubleshooting and resolving safety, service, and operational issues.
  • Creates, distributes, and closes-out customer tickets on a daily basis.
  • Maintains and distributes department related information on a daily basis.
  • Communicates with other supervisors and managers about operations and/or dispatch issues.
  • Completes and maintains a variety of reports as directed by the department manager.
  • Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
  • Assists with data collection and reporting required for incentive pay programs.
  • Assists with the processing of payments and other financial tasks as necessary.
  • Assists in the implementation of operational projects as needed.
  • Communicates with customers about service issues as needed.
  • Communicates with employees about scheduling and work assignments as needed.
  • May enter and maintain Service Machine SMART data on a daily basis.
  • Orders boots and supplies for employees
  • Sends out invoices
  • Runs reports for rolloff line of business tickets using MAS and Excel
  • Performs other duties as assigned.
  • Typical shift is 8:00am to close

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: High school diploma or G.E.D. (accredited)
  • Experience: At least six (6) months of experience in an administrative support role

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • Strong proficiency using Microsoft Office specifically, Outlook, Word and Excel
  • Ability to learn other software
  • Strong attention to detail and organization skills

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.


At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

Employer:  Waste Management
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