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Diesel Field Service Technician-Level III Job Details

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Job Category:  Mechanic
Job Title:  Diesel Field Service Technician-Level III
State / Province:  Texas - TX
City:  Houston
Job Description: 
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career. This experienced role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest products and updates.

This is an exciting opportunity in Houston, TX for an Engine Field Service Technician. Cummins North America is where you can work on industry leading engine technology such as 40hp to 2500 hp engines or onan gensets.

An Extraordinary Cummins Technician...
  • Embraces new technology for diagnostics and data gathering.
  • Focuses on a high level of customer service and communications.
  • Looks to develop their skill set and product knowledge through classroom, hands-on, and virtual training.
  • Mentors and coaches junior technicians.
  • Readily adapts to a changing work environment and work assignments.

Skills and Experience Required:

  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site.
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Escalates unresolved issues to product specialists or supervisor.
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
    Identifies additional sales and service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
    Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Able to understand and follow the Technical Support Request ((TSR) process
Employer:  Cummins, Inc.
03/14/2018
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