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Bilingual Sales Manager - Ottawa Area Job Details

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Job Category:  Sales
Job Title:  Bilingual Sales Manager - Ottawa Area
Ref Number:  18004642
City:  Ottawa
Job Description: 
As the Bilingual Sales Manager for the Ottawa Area you will be responsible for leading a sales team of 10-12 highly skilled, motivated sales representatives for a Fortune 250 Company, the leading provider of environmental services in North America. The right candidate is a results-driven, experienced sales leader with ability to inspire, coach and mentor sales professionals fulfill their potential and exceed revenue growth targets.

This position reports directly to the Area Sales Director and will collaborate with accomplished leaders throughout the $13B company. The Sales Manager possesses strong business acumen and develops strategies to grow and retain profitable business within their territory. This individual works closely with the sales team on complex customer and prospect opportunities to aid their reps in successfully closing deals.

Ultimately, the Sales Manager is responsible for execution of key strategies and initiatives to deliver strong net new revenue for the company.

The Day-to-Day:

• Manages the Market Area’s proactive account retention program and assigns retention responsibility to the appropriate Account Managers.

• Maintains and reinforces the corporate retention strategy and design with the Retention Team.

• Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.

• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Market Area Management Team to help resolve unique customer issues.

• Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.

• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.

• Works with the Market Area Sales Manager to communicate and effectively manage the Market Area’s price increase strategies including meeting price increase goals.

• Effectively manages, maintains and ensures the use of Waste Management sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.

• Analyzes lost business trends and recommends corrective actions.

• Provides expert industry knowledge and interpretation of regulations to retention team and customers.

• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.

• Interviews and recruits qualified candidates for retention positions.

What you will need:

• Education: Bachelor’s degree or in lieu of degree, High School Diploma or GED and 4 years of relevant work experience.

• Experience: 3 years of relevant work experience in business-to-business sales management (in addition to education requirement).

• Bilingual: Fluent in both written and spoken French and English

• Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.

Salary & Benefits:

You will receive a competitive total compensation package (for sales roles that includes a base salary plus commission) as well as Vacation, Medical, Dental, Vision, Life Insurance and Short Term Disability. You will also get a chance to take part in the Employee Stock Purchase Plan (Free Money!!) and company matched RRSP.

Call to Action:

If this sounds like the opportunity that you have been looking for, please click "Apply.”

If you’re not ready to apply and have some questions for me â€" please pick up the phone and give me (Tricia Klunder) a call on my cell @ 416-312-9240 or email me directly tklunder@wm.com

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects .

Employer:  Waste Management
04/16/2018
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