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Service Manager Job Details

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Job Category:  Management
Job Title:  Service Manager
State / Province:  North Carolina - NC
City:  Durham
Zip:  27704
Job Type:  Full Time Regular
Job Description: 

Advantage Truck Leasing, with locations in Charlotte, Durham and Greensboro, NC has an immediate need for an experienced Service Manager/Lead Technician for our Durham Lease/Rental Shop.


Job Summary:

The Service Manager/Lead Technician is directly responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.  The Service Manager ensures that the daily inventory of technician’s time is consistently sold to service customers.


Job Duties include:

  • Ensures that all repairs are assigned to technicians in an equal and fair manner.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Monitors technician’s daily productivity reports.
  • Maintains high quality service repairs and minimizes comebacks.
  • Perform duties in an efficient and professional manner
  • Maintains or obtains required certifications
  • Participate in manufacturers training programs
  • Create and maintain excellent relationships with our customers
  • Perform other duties as required.


Benefits include:

  • Competitive Salary and Bonus Plan
  • Manufacturer training, schools and events
  • Medical, dental, vision, life, disability and 401k
  • Uniforms and Laundry Service


Eligibility Requirements:


  • Proven Service Manager Experience, preferably in a heavy duty truck shop.
  • Class B CDL Preferred
  • Must consent to and pass drug and background check.


Established in 1995, Advantage Truck Center is one of the leading Volvo dealerships in the SE region of the US.  We also offer Autocar, Hino, and Isuzu at select locations.


Because each Associate at Advantage Truck Center contributes directly to our growth and success, we strive to hire the highest quality people.  If you believe in service excellence, customer satisfaction, teamwork and “doing things right the first time” – and can match these qualities with exemplary skills – we invite you apply at Advantage Truck Center.


Please visit our website at to learn more about Advantage Truck Center and Advantage Truck Leasing.

Employer:  Advantage Truck Leasing
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