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Diesel Engine Field Service Technician II Job Details

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Job Category:  Mechanic
Job Title:  Diesel Engine Field Service Technician II
Company Country:  USA
State / Province:  Washington - WA
City:  Everett
Job Description: 
Diesel Engine Field Service Technician II

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career in the Greater Seattle and Tacoma areas.

This role is customer-focused and is your starting spot for multiple career paths within our Service business with training on our newest product updates.

This is an exciting opportunity in Everett, Washington for a Diesel Engine Field Service Technician. Cummins is where you can work on our industry leading engine technology.

Job Description:

Diagnoses and completes less complex repairs to engines at the customer's site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Can resolve common technical problems

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

Model Cummins Core Values

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins .

Job SERVICE

Primary Location United States-Washington-Everett-US, WA, Everett, Cummins Northwest

Job Type Shop

Recruitment Job Type Technician

Job Posting May 11, 2018, 8:02:53 AM

Unposting Date Ongoing

Req ID: 180000PE

Employer:  Cummins, Inc.
06/20/2018
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